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Bilingual Insurance Specialist

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Bilingual Life Insurance Specialist

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Bilingual Patient Access Insurance Specialist

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Billing Insurance Specialist

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Commercial Lines Insurance Marketing Specialist

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Corporate Insurance Specialist

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Front Office Insurance Specialist

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Health Insurance Specialist

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Home Insurance Specialist

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Insurance Associate Specialist

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Insurance Claims Specialist

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Insurance Customer Loyalty Specialist

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Insurance Customer Relationship Specialist

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Insurance Marketing Specialist

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Insurance Operations Specialist

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Insurance Refund Specialist

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Insurance Reimbursement Specialist

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Insurance Renewals Specialist

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Insurance Risk Specialist

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Insurance Verifications Specialist

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Life Insurance Specialist

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Loan Insurance Specialist

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Medical Insurance Verification Specialist

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Patient Access Insurance Specialist

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Title Insurance Specialist

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German Customer Support Specialist - Fintech
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Client Services Specialist - Spanish (PM shift)
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French Technical Support Specialist
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Test Engineer Analyst
Hays Specialist Recruitment Limited, Craigavon, North
What you will be doingIf you think you have the talent to shape the systems they make, join this Delivery Centre, and help to strengthen digital revolution.From public service transformation to cutting-edge commercial projects, this work has a wide reach, helping make the everyday easier, for everyone. When you start, not only will you be improving people's lives, but they will also do the same for you.Who you will be working for?Founded in 1976, this company is among the largest IT and business consulting services firms in the world. They are insights-driven and outcome-based to help accelerate returns on IT and business investments. In all we do, the goal is to build trusted relationships through client proximity, providing industry and technology expertise to help meet the needs of your customers and citizens. It is an extraordinary time to be in business. As digital transformation continues to accelerate, this company is at the centre of this change-supporting clients' digital journeys and offering professionals exciting career opportunities. The success comes from the talent and commitment of the professionals. They share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals' benefit from the value we collectively create. What we are looking for Your future duties and responsibilities: * Contribute to the test design and execution of various test phases.* Be part of the overall contribution of the test team; reporting and attending defect triage meetings, quality gate reviews and producing Test Completion Reports.* Provide support to junior members of the team offering guidance where required.* Ensure a suitable succession plan is in place when moving to any new role/project.* In terms of progression we'd expect you to be looking to progress to a Lead Test role and we will support your career development towards this. Required qualifications to be successful in this role: * Test automation tools (BDD tools sets) and experience in using them within a Java development/test environment* Experience of testing RESTful APIs* Testing experience within cloud environments (desirable)* Integration testing* Performance testing What you will get in return Alongside a competitive salary, they offer you access to the share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers and a cycle to work scheme.They work as one team and are a Top 100 employer. Be a successful part of the story and they'll support you in taking your career anywhere you want it to go. They have multiple opportunities UK Wide. Please click to apply for this role, we welcome your application! I am a Recruitment Consultant for Hays Technology, specialising in Software Test roles for Northern Ireland, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery - I thrive on delivering for our clients. At Hays Technology, we are shaping the future of recruitment. Testing skills have never been needed more. We are talking - all the time - to organisations who are relying on new creative professionals. So, whether you are hiring for your team, or looking to take the next step in your career, talk to us today. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
International Software Quality Engineer with English South Africa
LocalEyes, Cork, County Cork, IE
Job DescriptionLocalEyes is a leading provider of Localisation Services to the international computer and software sectors. LocalEyes has more than 20 years of experience, European headquarters established in Cork and offices in Europe and US. We work with the best and the brightest talents in dynamic and international teams worldwide. We work with the world’s most innovative companies. We help them to grow and expand in new markets providing experts and cultural awareness. LocalEyes is an equal opportunity employer. We currently have an exciting opportunity for an International Software Quality Engineer with English South Africa  to work with one of the most innovative, multinational and multicultural technology companies. In this role you will have the opportunity to work with the most innovating SW products and to contribute and be part of cutting-edge technologies. You will be joining a highly dynamic company culture where you will be exposed to the latest innovation of technology. International Software Quality Engineer with English South Africa Responsibilities:•         Perform manual localisation testing on software, print documents, help and hardware items.•         Reporting issues found by using internal tools, providing pertinent information and suggestions and following the solution process to its completion.•         Analysing international functionality issues.•         Working cross-functional with international software QA centers, engineering teams, translators and project managers in an effort to ensure delivery of world-class products to international markets.•         Any other duties as required.•         Depending on experience and skills, duties might also include:•         Designing, implementing, and organising manual test plans.•         Creating, maintaining, and carrying out automated test procedures.•         Identifying areas of improvement in existing tools and processes and addressing issues with innovative solutions.RequirementsRequirements• Fully proficient in English South Africa language.• Deep knowledge of linguistics.• Strong analytical, communication and interpersonal skills.• Full working proficiency of both written and spoken English.• Excellent attention to details.• Excellent team player.• Self-driven, flexibility to work on multiple projects and with various types of deadlines.• Ability to thrive under pressure and function effectively in a fast-paced environment.• A person who enjoys breaking the software in order to make it better.Preferred:• Experience in software localisation/internationalisation.• Strong programming and technical skills.Bonus points for: • Project management experience.• Real world Software Engineering experience.• Pro Apps or multimedia software experience, server software or other type of software experts.• Experience in coding software test automation in technologies like Swift, ObjC, Python and Ruby or other programming languages• A strong background in UNIX.• Ability to carry out technical software reviews to assess automation opportunities. Education:Bachelor’s degree in Computer Science or Electronic Engineering, or equivalent experience.BenefitsStart date: January 2022Duration: 6 months contract with possible of extensionLocation: Cork, Ireland (Visa/Working Permit sponsorship offered if applicable) Salary and Benefits: Attractive compensation, Top Individual Health Insurance, Relocation package (flights and accommodation) if applicable Keywords: Jobs in Cork, Jobs in Ireland, Jobs in London, Jobs in Europe, London job, Cork jobs, Graduate jobs, Tech support jobs, Software testing, QA, XCode, Swift, ObjC, Python, Ruby,, software development, Multilingual QA, Multilingual Technical support, OS X, software engineering, IT jobs, Temporary jobs, Contract jobs, Bilingual jobs, Jobs with languages, Localization jobs, Unix, Linux, Tech support jobs, Technical supports jobs, Translator jobs, Language specialist, Jobs, LocalEyes jobs, Permanent jobs, Localization jobs, Translation jobs, Jobs, Multilingual jobs, localization testing, localization testing, software localization testing, software localization testing.RequirementsRequirements • Fully proficient in English South Africa language • Deep knowledge of linguistics. • Strong analytical, communication and interpersonal skills. • Full working proficiency of both written and spoken English. • Excellent attention to details. • Excellent team player. • Self-driven, flexibility to work on multiple projects and with various types of deadlines. • Ability to thrive under pressure and function effectively in a fast-paced environment. • A person who enjoys breaking the software in order to make it better. Preferred: • Power users of IOS products (hardware and software). • Experience in software localisation/internationalisation. • Strong programming and technical skills. Bonus points for: • Project management experience. • Real world Software Engineering experience. • Pro Apps or multimedia software experience, server software or other type of software experts. • Experience in macOS and/or iOS software development with Xcode. • Experience in coding software test automation in technologies like Swift, ObjC, Python and Ruby or other programming languages • A strong background in UNIX. • Ability to carry out technical software reviews to assess automation opportunities. Education: Bachelor’s degree in Computer Science or Electronic Engineering, or equivalent experience. Recommended SkillsSoftware DevelopmentSoftware TestingTechnical SupportSoftware EngineeringAutomationSoftware Quality Assurance (Sqa)
Airbnb project -Sales Specialist- Italian speaking -Cork
TELUS International, Dublin County Dublin, IE
Basic Information Description and Requirements Position OverviewIn your role as a Sales Agent you will be ambitious and dynamic in your approach and thrive in a very fast paced environment and be proficient in and outbound calling, developing rapport and converting opportunities. You will have exceptional attention to detail with equally strong communication both by phone or email. Reporting to a Sales Team Manager you will enjoy working in a fun team environment and able to meet and exceed personal targets. Competencies and Responsibilities: Communication- You will have excellent communication skills, to be able establish customer relationships with all types of clients. You will be making outbound calls to increase rental vacation and urban inventory in the European market. You will have the ability for active listening and discovering customer’s needs to use it in conjunction with your sales techniques, and provide timely follow-up to customer issues 100% of the time, putting customers first in all interactionsDrive for results- You will develop relationships with key players and decision makers to convert sales at targeted rates. Maintain a high standard of quality customer experience whilst using sales techniques to maximise opportunities. This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis.Pursue personal development of skills and knowledge necessary for the effective performance of the role, by active involvement in regular training and retraining Attention to Detail: You will capture required data and process through appropriate systems -Update all used systems with relevant customer information you will log information on sales calls where required and maintain detailed and accurate records. You will use your active listening skills to notice small details that matter and use it to close sales. Collaboration: Foster culture of collaboration and consultative enablement with our business customers as well as peers. Collaboratively negotiate positive outcomes in multidimensional, multi-stakeholder discussions.Working as part of a fun and dynamic team you will establish and maintain effective working relationships with your co-workers, managers and clients. Requirements:Written and oral fluency in English and Italian LanguageMinimum of 1 years Sales experience You will be highly motivated, with excellent organisational skills, you will thrive in a highly target driven environment Outbound experience is preferable. Experience working in the Travel or Property markets is desirable. We offer: (External Postings)⧫ Stable job - permanent employment contracts ⧫ Competitive Salary and performance bonuses ⧫ Relocation packages for candidates moving from outside Ireland ⧫ Multiple bonuses: performance based, language allowance ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ International career - regular training and international career opportunities ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Onsite Doctor ⧫ Subsidised CanteenTELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:● We embrace change and initiate opportunity● We have a passion for growth● We believe in spirited teamwork● We have the courage to innovate At TELUS International Ireland, we are committed to diversity and equitable access to employment opportunities based on ability. Additional Job Description Position OverviewIn your role as a Sales Agent you will be ambitious and dynamic in your approach and thrive in a very fast paced environment and be proficient in and outbound calling, developing rapport and converting opportunities. You will have exceptional attention to detail with equally strong communication both by phone or email. Reporting to a Sales Team Manager you will enjoy working in a fun team environment and able to meet and exceed personal targets.  Required Language(s)Italian
Ad Review Specialist- French speaking-Dublin
TELUS International, Dublin County Dublin, IE
Basic Information Description and Requirements About TELUS InternationalTELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.Learn more at: Position overviewThis is a unique opportunity to join TELUS International Ireland and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about TELUS International. We can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed.You will become a part of the global team that focuses its attention on positively impacting experiences that customers have when interacting with our client’s platform. As a member of our Ad Review team, you will ensure quality review and help create a seamless advertisements’ approval process for our client’s platform. Competencies and Responsibilities:Attention to Detail - You will be expected to have high attention to small details in your ads approval process, making sure that ads abide by our creative, legal and technical requirements. You will be data driven and have the ability to see and identify creative trends. Decisive, independant, decision maker.Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will achieve your daily productivity while ensuring a high level of quality in each case that you review. Adaptability - You will be required to be flexible to meet changing business needs. You will easily adapt to changes in processes and workflows with an ability to navigate grey and evolving policy areas. Resilience - You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.You are a perfect match to what we are looking for if you are a true team player and you find yourself constantly striving for more and doing your best everyday to achieve excellent results.Requirements:Fluency in English and FrenchAbility to work with multiple systems and the ability to learn and adapt to new technologiesPrevious customer service/content review experience is preferredStrong interpersonal skills to be able to work with various team members throughout the company Strong sense of Western culture, worldwide events, and pop culture Confidentiality and adherence to data protection, workflows and policiesA basic understanding of mobile advertising delivery processes is an advantageWe offer: ⧫ Stable job - permanent employment contracts, ⧫ Relocation packages for candidates moving from outside Ireland ⧫ Multiple bonuses: performance based, language allowance ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ International career - regular training and international career opportunities ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Free breakfast - cereals, fruits, juices ⧫ Free onsite therapies (Massage, Reiki) ⧫ Subsidized city Centre staff car parking ⧫ Bus/Luas/Dart tax saver schemeTELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:● We embrace change and initiate opportunity● We have a passion for growth● We believe in spirited teamwork● We have the courage to innovateAt TELUS International Ireland, we are committed to diversity and equitable access to employment opportunities based on ability Required Language(s)French Recommended SkillsInterpersonal SkillsStress ManagementDecision MakingAdaptabilityEnglish LanguageFrench Languages
Order Management Specialist with 2nd EU Language
, Dublin, Dublin City, Republic of
Order Management Specialist (with 2nd EU Language)Our client, a leading edge technology company with offices in Dublin City Centre are looking for an Order Management Specialist (with 2nd EU Language). The successful candidate will be part of one of the teams that is the regional focal point for EMEA Customer Logistics Management. They will be responsible for the demand fulfillment and logistics management for a specifically assigned customer portfolio.Activities and SkillsThe successful candidate will gain experience working in a demanding international supply chain department and the specific skills /opportunities will be: * Handling all customer order management requirements considering customer needs balancing this against company capabilities, implemented logistics concepts & legal requirements. * Retaining customers by being the first point of contact for all demand fulfillment topics * Driving Customer Satisfaction by utilising outstanding communication techniques * Building & maintaining cooperation with internal partners, providing value-add information & services. * Ensuring on time delivery to customers based on orders and forecasts to achieve customer satisfaction. * Management of advanced supply chain concepts * Striving for continuous improvement/optimisation of customer logistics topics (processes, tools, concepts) aligned to business strategies and objectives. * Keeping up to date with process and systems changes via our online learning management system, in-class training and external courses * Opportunities to participate in special projectsExperience Required * Proven success & experience in Supply Chain Management and/or Customer Related environment * 3rd level qualification in a business or related discipline; Supply Chain/Operations emphasis preferred * Proficiency with Microsoft Office applicationsSkills / Competencies * Fluency in English and a 2nd EU language. * Knowledge of SAP ERP applications an advantage * Excellent communication skills, both written and verbal in the required languages * Ability to work effectively in a team environment and to work with employees at all levels of the organization * Ability to adapt quickly, working in a dynamic business environment * Customer focused * Results driven and solutions oriented * Has a Zero Defect mindset * Strong problem solving ability * Works proactively with a sense of urgency and attention to detail at all timesWork EnvironmentInternational Office environment and you will the opportunity to visit the Company’s head-quarters and customer sites.This is an excellent career opportunity for candidates who would like to progress their career in an international Supply Chain & Customer Logistics Management environment.Rewards & BenefitsCompetitive SalaryAnnual BonusPension SchemeMonthly Commuter TicketCompany Sick Leave schemeMedical & Dental InsuranceTraining & DevelopmentEducational SupportSports & Social Club
Supply Chain Assistant with 2nd European Language
, Dublin, Dublin City, Republic of
Job descriptionOur client, a leading edge technology company with offices in Dublin City Centre are looking for an Order Management Specialist. The successful candidate will be part of one of the teams that is the regional focal point for EMEA Customer Logistics Management. They will be responsible for the demand fulfillment and logistics management for a specifically assigned customer portfolio.Activities and SkillsThe successful candidate will gain experience working in a demanding international supply chain department and the specific skills /opportunities will be: * Providing administrative support to the customer-facing supply chain function. * Ensuring timely processing of orders and forecasts in SAP. * Initiating all shipments, standard and non-standard, on-time. * Resolving issues and managing workflows concerning electronic messages from customers. * Highlighting any issues in order confirmations to the responsible manager in order to ensure customer satisfaction. * Maintaining customer product data such as material determination, substitutes, and exclusion list. * Supporting the team in the achievement of our corporate KPI’s. * Collaborating closely with the Competence Centre team members in our CRM System ensuring all important SLAs are met. * Embracing process and systems changes through supported self-learning. * Performing team tasks as agreed to support the business situation.Your ProfileYou think analytically and result-oriented, have a structured and self-driven working style and a strong customer orientation. You demonstrate high-quality standards for yourself and other people and generate value with your ideas and solutions. You are able to quickly establish successful cooperation within the team and with everyone with whom you interact.You are best equipped for this task if you have: * Fluency in English and another European language (e.g. German, French, Italian, Spanish...). * Experience using Microsoft Office suite. * Knowledge of SAP ERP applications and CRM system an advantage. * Excellent communication skills, both written and verbal. * Excellent organizational and time management skills. * Ability to work effectively in a team environment and to work with employees at all levels. * Ability to multitask and work under pressure. * Zero Defect and Customer Service (internal) mindset. * Strong problem-solving ability and solution-driven approach. * Ability to work proactively with a sense of urgency and attention to detail at all times.Rewards & BenefitsCompetitive SalaryAnnual BonusPension SchemeMonthly Commuter TicketCompany Sick Leave schemeMedical & Dental InsuranceTraining & DevelopmentEducational SupportSports & Social Club
Italian Sales Specialist - Airbnb - Cork
Telus International Ireland, Cork
Description: Sales SpecialistTELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.Learn more at: telusinternational.com Position OverviewIn your role as an Italian Sales Agent you will be ambitious and dynamic in your approach and thrive in a very fast paced environment and be proficient in and outbound calling, developing rapport and converting opportunities. Successful candidates will have exceptional attention to detail with equally strong communication both by phone or email. Reporting to a Sales Team Manager you will enjoy working in a fun team environment and able to meet and exceed personal targets.  Competencies and Responsibilities: Communication: Making outbound calls to increase rental vacation and urban inventory in the European market -Ensure achievement of weekly/monthly targets by undertaking and responding to a high volume of sales calls. You will have the ability for active listening and discovering customer’s needs to use it in conjunction with your sales techniques. Provide timely follow-up to customer issues 100% of the time, putting customers first in all interactionsDrive for results: You will develop relationships with key players and decision makers to convert sales at targeted rates. Maintain a high standard of quality customer experience whilst using sales techniques to maximise opportunities. This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis.Pursue personal development of skills and knowledge necessary for the effective performance of the role, by active involvement in regular training and retraining  Attention to Detail: You will capture required data and process through appropriate systems -Update all used systems with relevant customer information you will log information on sales calls where required and maintain detailed and accurate records. You will use your active listening skills to notice small details that matter and use it to close sales.  Collaboration: Foster culture of collaboration and consultative enablement with our business customers as well as peers. Collaboratively negotiate positive outcomes in multidimensional, multi-stakeholder discussions.Working as part of fun and dynamic team you will establish and maintain effective working relationships with your co-workers, managers and clients.    Requirements: Min Requirements:Written and oral fluency in English and ItalianMinimum of 6 months Sales experience You will be highly motivated, with excellent organisational skills, you will thrive in a highly target driven environment Outbound experience preferable. Experience working in the Travel or Property markets is desirable. Highly confident and professional manner with strong planning and presentation skills you will report to senior management on a daily/weekly basis with regard to targets and activityExcellent interpersonal and communication skills a must for this role. You will have the ability to multitask in a fast paced environment  Offer: We offer: ⧫ Stable job - permanent employment contracts ⧫ Competitive Salary and performance bonuses ⧫ Relocation packages for candidates moving from outside Ireland ⧫ Multiple bonuses: performance based, language allowance ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ International career - regular training and international career opportunities ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Onsite Doctor ⧫ Subsidised Cantee
Customer Support Specialist
CPL, County Galway, Connaught
The CompanyDiligent is the world’s largest GRC SaaS provider, serving nearly 1 million users from 25,000 organisations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organisation.Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organisations – and create lasting, positive impact on the world. We seek to empower organisations to be better for their stakeholders and communities, for their customers and employees, for their bottom line.Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.Position OverviewDue to phenomenal growth, we are seeking a Customer Support Specialist to handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.Key ResponsibilitiesInteract with customers to provide and process information in response to inquiries, concerns, and requests about products and servicesGather customer’s information and determine the issue by evaluating and analyzing the symptomsDiagnose and resolve technical and software issues involving internet connectivity, login problems and moreResearch required information using available resourcesFollow standard processes and proceduresIdentify and escalate priority issues per Client specificationsRedirect problems to appropriate resourceAccurately process and record call transactions using a computer and designated CRM softwareOffer alternative solutions where appropriate with the objective of retaining customers’ and clients’ businessOrganize ideas and communicate oral messages appropriate to listeners and situationsFollow up and make scheduled call backs to customers where necessaryStay current with system information, changes and updatesRequired Experience/Skills:Experience of phone-based Software Application/Technical Support or call centre experience supporting end usersWorking knowledge of Windows OSSuperb communication and customer handling skillsAbility to think on your feet in a highly demanding and fast-moving environmentExcellent communication skillsDiligent offers a strong compensation and comprehensive benefits package, including pension, Group Life Insurance and Disability protections, alongside Medical & Dental Insurance.
Physiotherapist or Occupational Therapist - Home Based Health Assessor Role
, London
Role: HCPC Registered – Disability Analyst Location: Home based Salary: £42,000 to £46,200 pa OTE, Full and Part Time roles available. Company: Independent Assessment Services Clinical Staff groups: NMC Registered Nurses (RGN, RMN or RNLD), HCPC Registered Physiotherapists, HCPC Registered Occupational Therapists (OT) and HCPC Registered Paramedics.  Merco are proudly recruiting in partnership with Independent Assessment Services (IAS) to offer candidates this exciting opportunity to work permanently and directly for IAS on the DWP’s Personal Independent Payment contract. The role will require you to use your broad-based medical experience and clinical knowledge to conduct independent health assessments and write reports for the DWP. Although not a decision-making role, you will be using and honing your critical reasoning skills and drawing upon your experiences, skills & knowledge to ensure that your part in the assessment process is positive, dignified and professional. Once you apply, you will be contacted by one of our team of specialist recruiters who will guide and advise you through the online recruitment process that now includes exercises to give you a taster of what the job is like. Previous experience as is Disability Assessor is not required as you will be fully trained to do the role, however, Government legislation requires you to have at least 12 months’ post qualification work experience in one of the above Nursing or AHP disciplines working with people aged 16 – 64.   NB A Driving licence is no longer required for these roles.   Why should you apply: Use your clinical expertise in a new way whilst enjoying a great work-life balance with excellent benefitsGrow your medical knowledge in a friendly team environmentKnowledge gained will be applied to the decision of the Personal Independence Payment (PIP) benefitA big investment is made in you as an employee, especially during the professional all new training academy you will complete over the first 6 months to become an accredited Disability Analyst.Earn over 140 hours of CPD within the first 3 months along with ongoing professional development throughout to keep clinicians at the top of their game!Excellent career development potential Benefits:25 days' annual leave, with the option to buy and sell up to 10 daysPension scheme, matching up to 10% of your contributionsLife assurance, private medical insurance and medical indemnity insuranceReimbursement of your annual NMC/HCPC registration feeHealth screening every two years, after one year's serviceThorough in-house and professional training and development, covering well over the required CPD hours to revalidate and maintain your professional registration.All flexible benefits can be tailored to your requirement and lifestyle: travel or dental insurance, childcare vouchers, cycle to work scheme and more.  Why Merco? Merco have 16 years’ clinical staffing experience - we only work with specialist and experienced clinicians providing work across the health and social care sector. We have excellent permanent and locum opportunities for Doctors, Nurses and AHPs. If you are interested in discovering more about this or any other permanent or locum roles, please get in touch.
Medical Advisor
CPL, London, Greater London, England, United Kingdom
CPL Life Sciences are recruiting for a Medical Advisor in Endocrinology, to join a global pharmaceutical company in a remote based role on a permanent basis.Company:The company is a specialty pharmaceutical company dedicated to developing hormone therapeutics for rare and chronic endocrine conditions.The Role:The main purpose of the role will be toSupport Medical Affairs and Medical Monitoring functions across all Group companiesDevelop knowledge of the ABPI code and similar codes for other jurisdictions, working with the European Medical Manager to approve materialsWork with the Study Physician to develop a knowledge of the role of the medical monitor, as well as deputise for the Study PhysicianRemain up to date with endocrinology area and ensure this is appropriately communicated across the organisationYour Background:To succeed in this role, you will come from a GMC Medical background with Endocrinology experience at registrar levelGood medical knowledge of internal medicine or paediatricsGood interpersonal and leadership skills, including Strong communication and organisational skillsThis role welcomes applications from Endocrinology experts wanting to make the transition from the NHS, in to Pharmaceuticals. If you wish to find out further information about this opportunity then please contact Kellie Saul on 020 8125 4294 or email your CV to kellie.saul@cpl.comAll communication is confidential and should you be interested in hearing of other more appropriate roles do still get in touch to hear how we could help. The Medical Division at Cpl Life Sciences (previously Only Medics/Clinical Professionals) is a specialist division that focuses exclusively on recruitment of Medical Affairs, Clinical Development & Pharmacovigilance for pharmaceutical companies, biotechnology companies, Clinical Research Organisations (CROs) and Regulatory Authorities.
Customer Service Representative with French
CPL, Dublin, Dublin City, Leinster
JOB SUMMARY:  Provide Customer Service Support in the financial services sector to customers of a global bank, provision of information, resolution of queries, communication with internal customers and handling of complaints.  KEY DUTIES AND RESPONSIBILITIES:1.      Provide Information on Pension Payments                                    1.1    Handling requests on missing payments1.2.   Providing information on previous payments1.3.   Provision of information on cheques1.4.   Provision of movements carried out      2.      Provide Information on Payment Methods                                               2.1 Provide consultancy concerning the most efficient methods of payments available           2.2 Provide customers with information on the choice of payment methods           2.3 Process changes to instructions regarding payment tools 3.      Handle questions on International Payments                                            3.1 Process changes of personal data and customer addresses           3.2 Process changes on payment preferences           3.3 Handle enquiries on payment methods, Western Union and cheque payments.4.         Provide Information on Miscellaneous Queries                       4.1 Handle queries relating to Proof of Life proceduresCONTACTSExternal:  Customers from relevant markets.Internal: Specialist from various departments within the bank.DESIRED MINIMUM REQUIREMENTSEducation and Experience:·      Successful completion of relevant certificate / diploma / degree course: Banking, Accounting or Business Studies·      Fluency in French and English·      Minimum 1-year experience in a customer service environment, preferably in a finance, banking, payments or pensions sector·      Excellent knowledge of Microsoft Office productsEssential Skills and abilities:·   Ability to function in a fast-paced environment where standard of quality and timeliness are established·   Must possess excellent PC skills·   Must be goal orientated ·   Ability to speak, read and comprehend appropriate language(s), including English and possess good verbal communications skills ·   Must possess fluent English and French skills·   Must possess superior listening skills·   Ability to deliver information at customer’s knowledge level in an understandable manner·   Strong interpersonal skills and ability to think independently and follow through effectively·   Ability to apply a logical problem-solving approach to resolving customer problems and enquiries·   Must be numerate and possess excellent attention to detailHOW CAN I HELP YOU?·      Send your CV to greta.massironi@cpl.ie·      I like giving support to all my candidates, so I'll guide you through the entire process.·      Preparing your CV and interview.·      LinkedIn profile: https://www.linkedin.com/in/greta-massironi-a6b049b3/?locale=en_US